Frequently Asked Questions
Everything you need to know about shopping at Official EU Store.
Which countries do you ship to?
We provide standard and express shipping to all 27 European Union member states, as well as Norway, Switzerland, and the United Kingdom.
How long will it take to receive my order?
Orders within the EU typically arrive within 3-5 business days. International shipments outside the EU may take 5-10 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are there any additional customs duties or taxes?
For all orders delivered within the European Union, VAT is included in the price and no additional customs duties apply. Non-EU customers may be responsible for local import taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and regional options like Klarna and iDEAL.
How can I track my package?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.